All prices are quoted in Malaysian Ringgit (MYR).
To confirm your reservation, a 60 % deposit is required for bookings made more than 3 months before departure. Bookings are not confirmed until this deposit has been received by Outback Venture Sdn Bhd, at which time we will issue a confirmation invoice.
Balance payment is due no later than 30 days before the tour start date. If full payment is not received by this date, we reserve the right to cancel your booking and retain the deposit as a cancellation fee.
For last‑minute bookings (departure within 7 days), full payment is required at the time of booking and all reservations are subject to availability.
Deposits are non‑refundable, but if you cancel more than 60 days before departure, we will hold your deposit as a credit for a future booking. Deposit credits cannot be used for the same or similar dates and are not transferable.
Changes to your booking after payment is received are subject to availability and may incur a minimum RM 50 amendment fee, plus any fees charged by third‑party service providers.
No amendments are permitted within 14 days of the tour start date.
All cancellations must be submitted in writing and will take effect from the date they are received by Outback Venture.
The following cancellation fees apply to the total tour price (excluding any insurance products):
More than 60 days before departure: The deposit will be retained as credit toward a future tour. Any additional payments made will be refunded.
30–59 days before departure: The deposit is retained, and 50% of the remaining balance will be refunded.
15–29 days before departure: The deposit is retained, and 20% of the remaining balance will be refunded.
Less than 14 days before departure: No refund will be provided.
Please note: No refund is available for unused services, “no-shows,” or if a customer chooses to leave a tour after it has commenced.
Outback Venture Sdn Bhd reserves the right to cancel or reschedule any tour or service at its sole discretion, including for operational, safety, or other reasons beyond our reasonable control. In the event that we cancel a tour, we will not be liable for any refunds, credits or compensation, nor will we reimburse any incidental expenses (e.g. non‑refundable flights, visas, or travel insurance excess). Travellers are advised to obtain comprehensive travel insurance to cover such contingencies.
Outback Venture Sdn Bhd has no liability for, and will not pay compensation as a result of, any failure or delay in performing its obligations when that failure or delay is caused by events beyond its reasonable control. Such events include, but are not limited to, natural disasters (flood, earthquake, hurricanes or other extreme weather), acts of God, fire, acts of terrorism, war or civil unrest, government actions, industrial disputes, epidemics or pandemics, or failures of utilities or essential services (e.g. electricity, gas, water). In any of these situations, we reserve the right to cancel or alter itineraries without compensation.
No refunds are given for any accommodation, meals, transportation or other services included in your tour that are not utilised.
Refunds are issued only to the original form of payment and may take up to 14 working days to process.
You are responsible for obtaining all necessary passports, visas, health certificates and permits required for entry into Malaysia and any other countries on your itinerary. Passports must be valid for at least 6 months beyond the final day of travel.
Outback Venture provides general advice on travel documentation but is not responsible for the accuracy or completeness of this information. You are liable for any costs resulting from missing or invalid documentation.
We strongly recommend you purchase comprehensive travel insurance from your home country that covers medical expenses, cancellations, curtailment, personal liability, and loss of luggage.
Adventure travel requires flexibility. Itineraries, routes, schedules, accommodations and modes of transport are subject to change without notice due to weather, local conditions, government restrictions, or other factors.
We reserve the right to modify your itinerary in the best interest of your safety and overall travel experience.
No refunds or discounts will be provided for missed or unused services, or for your removal from a tour due to failure to follow our safety instructions or tour terms.
Outback Venture acts as agent for hotels, transport companies and other service providers. We are not liable for injuries, losses or damages to property or person arising from negligence, accidents, delays or actions of third‑party suppliers.
You participate in all tours and activities at your own risk. By booking with us, you acknowledge that adventure travel involves inherent risks and accept responsibility for your own safety and behaviour.
We accept cash, secure payment link (for Debit & Credit Card), and direct bank transfer. Please use the following details for bank transfers:
| Bank Details | |
|---|---|
| Company Name | OUTBACK VENTURE SDN BHD |
| Bank Name | MAYBANK |
| Branch | Putatan, Kota Kinabalu |
| Account Number | 560184059674 |
| SWIFT Code | MBBEMYKL |
Kindly email your payment slip to us as proof of payment once the transfer is made.
Payment of the deposit indicates you have read, understood and accepted these Booking Terms & Conditions.
These conditions are governed by Malaysian law. Any dispute shall be subject to the jurisdiction of the courts of Malaysia.